If your order has been shipped and you have received your tracking number but cannot see any progress, please keep in mind that the package may still be on its way. If you see no progress for a couple of days, you can contact the courier for more information or contact customer support via the “Contact us” button below.
When checking the tracking link, if your order has been marked as delivered but you have still not received your order, please check with family members/neighbours or friends to see if they have taken in your package. If this is not the case, please either contact the courier for more information or contact customer support via the “Contact us” button below. If you do contact customer support, please also include the following required documents:
- Scan of your ID
- Scan of a handwritten declaration that neither you nor anyone else living at your address received the parcel (please write this declaration fully by hand and do not just sign it as otherwise the transport company will not accept the document)
Customer support will then inform you about the next steps.
Note: Please make sure to provide your order ID when contacting customer support.