If you don't like the product, the size doesn't fit or you just changed your mind, you will be able to return your purchased products within 14 days (European Union and to the United Kingdom) / 5 days (Mexico) of receiving your order. In any of these cases, you will have to pay for the return shipping fees.
Please note that this only applies to orders shipped to countries in the European Union and to the United Kingdom. If your order is shipped to Australia, Canada, Hong Kong SAR, Japan, Kuwait, Macau SAR, Malaysia, the Republic of Korea, Singapore, Switzerland, Taiwan, Thailand and the United Arab Emirates you are not entitled to the right of withdrawal.
If you have received a wrong product or a product that is damaged, you can return the item within 14 days of receiving your order and you will be refunded for shipping costs and duties paid.
All products should be returned in the original packaging. Refunds will be processed after the arrival of the product in the warehouse.
In both cases, please contact customer support via the "Contact us" button below, which will provide you with further instructions and a Return Slip that should be added to the returning package. Please make sure to include the order ID and pictures of all the items you wish to return when contacting customer support.