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Kering Privé Help Center
Order
Order
Cancellation
Shipping address modification
Order Detail
Order Verification
Order Status
Can I cancel an order that hasn't been shipped yet?
My order has been shipped but I want to cancel it before it arrives. How can I proceed?
How can I change the billing/shipping address of my order?
I made a mistake when entering my shipping address. How can I change it?
How can I track my order?
The page keeps telling me my order is pending. What should I do?
After placing an order, I was notified that my purchase requires additional verification. What does this mean?
My order is delayed due to customs. How should I proceed?
I haven’t received a confirmation e-mail. What should I do?
Cancellation
Can I cancel an order that hasn't been shipped yet?
My order has been shipped but I want to cancel it before it arrives. How can I proceed?
Shipping address modification
How can I change the billing/shipping address of my order?
I made a mistake when entering my shipping address. How can I change it?
Order Detail
How can I track my order?
Order Verification
The page keeps telling me my order is pending. What should I do?
After placing an order, I was notified that my purchase requires additional verification. What does this mean?
Order Status
My order is delayed due to customs. How should I proceed?
I haven’t received a confirmation e-mail. What should I do?
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